Tuesday, May 5, 2009

Oh Canada...











A couple things I have always loved about Canada are the crazy signs and the words/names that have innuendos in the U.S. but apparently don't in Canada. Or...maybe the Canadians just have a better sense of humor than the U.S.



Here are 4 fun signs, sayings, things I saw in Canada:


1. There is a town called Tata


2. There was a wrap shop that had a rabbit theme. Their tag line was "a great place to get stuffed".


3. The rap group "Swollen Members" was performing Saturday night.


4. We ate hot dogs from "Willies Winnies"

Saturday, May 2, 2009

Horizon Airlines Sucks!

After a long week of travel I was anxious to get home. I was traveling with P from work. We got to the airport and when we checked in they told us our 8:30 flight was delayed until 10:00. On our boarding passes they printed a boarding time of 9:30. Since we got to the airport about 6:00 we figured we had tons of time to kill so we ate dinner in a restaurant prior to going through security. At 8:40 we went to security. I checked the departure board and....drum roll please...our flight was departed!!!! What the $#%&!!! We went to the gate and they said our flight had just left. We showed them our boarding passes with the "9:30" boarding time. They said we should have watched the departure board. Ummm....I know I should watch the board, but why are you telling me 9:30 when the flight is going to leave on time. Once you tell people a later time you should stick by that time. And we weren't the only ones, 2 other ladies that checked in early too also missed the flight.

P was traveling back to Sandpoint, so a shuttle driver was already in Spokane waiting to pick him up. Our poor shuttle drive had to drive over 3 hours for nothing. All in all this little misprint cost our company around $350.

Okay....now here is where Horizon Airlines wins customer service points. Because it was entirely our fault that we missed our flight they would not put us up in a hotel. (Forgot to mention this was the last flight out). I call our travel agent and they book us in a Embassy Suite Hotel. Still pissed off I continue to bitch to the agent. After threatening to never fly their airline again and stating that I was a corporate traveler we eventually got a credit on our account and two $25 coupons. A lot of good that is going to do me....from now on I will be flying Southwest Airlines. Why can't airlines just admit when they are wrong. Maybe you shouldn't print a "corrected" boarding times if you don't really know. If it had just said delayed I would have been watching that board like a hawk.

Why is it that we allow airlines to provide such horrible customer service. Is there any other service that blames the customer when something goes wrong. Where do they get off calling you a dumb ass?

Thank you to Embassy Suites for being so friendly and helping us make light of the situation. The bathrobe was a nice touch...I wasn't sure how I was going to sleep in my jean skirt. Sure the toothbrush you provided was extremely flexible and the toothpaste packets were very hard to open, but at least the customer service was impeccable. You rock!

Please take my poll at left to make me feel better.

Horizon Airlines...You SUCK!!!!